Pop-up is not showing
If for some reason your pop-up is not showing, start by checking your box settings.
The important settings to check are the pages on which a box is loaded or excluded and whether you are setting a cookie whenever a pop-up is triggered or dismissed.
Pop-up restricted to certain pages
If you configured your pop-up to only load on certain pages, ensure that the page slugs are still correct. Remember, use a comma separated list to allow a pop-up to show on multiple pages.
Pop-up not showing because of cookie
To check whether the pop-up is not showing because a cookie is set, scroll down to the bottom of your box settings and enable “test mode”. With this setting enabled, your pop-ups will show for all logged-in users regardless of whether a cookie has been set.
Alternatively, open your browser in incognito mode or clear your browser cookies and try again.
Pop-up still not showing?
If your pop-up is still not showing, there might be more going on.
Then, either resolve those errors or if they are caused by Boxzilla itself or open up a topic in the Boxzilla support forums and include a link to your website.